Refund policy

Refund & Returns Policy – Nuvora

Customer Satisfaction

We want you to be satisfied with your purchase from Nuvora.

Hygiene & Safety

Due to hygiene and safety reasons, personal care and beauty products cannot be returned once opened or used.

Damaged or Incorrect Items

If you receive a damaged, incorrect, or defective item, please contact us within 48 hours of delivery with clear photos of the issue.

We will assess the case and offer a replacement or refund where applicable.

Refund Processing

If approved, refunds will be issued to the original payment method within a reasonable timeframe.

30-Day Satisfaction Guarantee

We want you to love your purchase.

If you are not satisfied, you may request assistance within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused or only lightly tested

• The item must be in its original packaging

• Proof of purchase is required

Opened or heavily used personal care products are not eligible for a full refund unless defective.

For assistance, please contact our support team:

WhatsApp: +267 7624 3580